CAREER OPPORTUNITIES ~ United States

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PayTech is seeking HEROES to save the day with our clients!  If you love the thrill of performance in the fast lane and managing challenges and projects in the Payroll/HRIS industry, we have the perfect opportunity for you!

WHAT YOU’LL LOVE ABOUT PAYTECH

We’re a company committed to giving back.  We developed a policy that ties a percentage of our revenue to charitable contributions ensuring we are not giving what’s left over but are budgeting to actively contribute.

Thrive in an environment based on diversity and inclusion.  We recognize that diversity is integral to strategic objectives, solidifying the connection between client satisfaction and winning in the marketplace.

Join a team of experts averaging 20 years of domestic & international experience across diverse industries

Grow your career in an agile, fast paced environment

Set for success the minute you walk in the door by receiving coaching from your manager, ‘All Experts’ peer support, and access to awesome tools

Family-oriented environment that allows flexible working arrangements that promote balance between personal, professional, and family life

Project Manager

Currently offering a hiring bonus of $1000!
A DAY IN THE LIFE OF A PAYTECH HCM PROJECT MANAGER
(Please note this is not an Information Technology Project Manager Position) 

As a PayTech Project Manager, you will bring more than just your project management and consulting experience to PayTech.  You will also utilize your functional HCM system, change management and conflict resolution skills to support our diverse team in areas such as HR, Payroll, HRIS, Timekeeping and Benefits.  Not only will you strategically manage projects of varying complexities on behalf of the client, but you will also perform tactical activities that the client may not have the knowledge, staff and/or time to accomplish.  You are proud to be the subject matter expert and trusted advisor to both internal and external customers.  Because of your deep, client focused approach, you will likely manage just 1 or 2 concurrent projects at a time.​​​ PayTech consultants give our clients a sense of relief and feeling of empowerment to focus on their strategic business objectives and, in turn, you will feel like a HERO!

PayTech offers many services in the Project Management arena which makes the position exciting, interesting, and challenging.  Each project requires strategic, functional, analytical, and tactical skills regardless of project type to provide the most value to our clients. A day in the life of a PayTech Project Manager may include, but is not limited to, the following service offerings:

  • HCM System Implementation – At PayTech, we focus on the client side of a system implementation, acting as the client’s advocate and working closely with the vendor implementation team. As a Project Manager you will strategically manage all phases of the overall plan, status of items, issues, risks, etc. and also execute some of the tasks outlined in the plan.  With your knowledge of full-scale system implementations and overall Payroll and HR functions, you become a key leader within the client project team driving internal decision making, requirements definition, process review in addition to many other project related tasks required for a successful go live.
  • Optimization of Systems and Processes – PayTech offers this service to organizations who realize their current processes and HCM system utilization are not optimal and require assistance to identify improvement opportunities. As a Project Manager you will conduct a thorough analysis of a client’s systems, processes, and people that support HR and Payroll.  Once the analysis is complete, you will make recommendations as to how the client can perform tasks more efficiently and/or with less risk to the organization.  Recommendations may include implementation of additional modules, automation, data cleanup, additional training, etc.  Once the client identifies the recommendations they want to implement, you may continue to assist the client to execute the solutions.
  • Post Implementation Support – This service is offered when a client has identified a list of issues and need PayTech’s help resolving them. As a Project Manager you will work with both the client and vendor teams to prioritize the list and resolve the issues.  Throughout the process you may analyze current data in the HCM system, provide system expertise and recommendations for setup, manage the implementation of additional identified Vendor Modules, etc.
  • Open Enrollment – As a Project Manager, you will manage various aspects of the Open Enrollment process and these projects vary depending on the needs of the client. This may involve benefit plan setup and configuration, carrier file feed changes, communication plan development, process documentation, testing and training.
  • Other Project Types – Pay Frequency Changes, Augmented Client Training, Change Management, Select Module Implementation, etc.

These are just a few examples of the various scenarios in which our Project Managers support our clients.  In this position you will have the opportunity to work with multiple systems and partners to expand your knowledge and growth in the industry.  If this sounds like the next step in your career, check out our full job description for additional details.

This is a full-time W-2 position.  In addition to a competitive salary, we offer a comprehensive benefits package, bonus potential, and the opportunity for training and advancement.  Varied travel may be required based on client requests.  This position requires the applicant to be fully vaccinated for COVID-19 due to the traveling requirements in the job description.


Senior Payroll Consultant

Currently offering a hiring bonus of $1000!
A DAY IN THE LIFE OF A PAYTECH SENIOR PAYROLL CONSULTANT

Our client’s payroll manager has just given two weeks’ notice and they need a highly skilled person to backfill the role as soon as possible, until a replacement has been hired.  The client needs someone to hit the ground running so ADP and/or Ceridian and/or UKG expertise is critical.

That person is YOU, and you may be initially on-site with the client or engaged virtually, ready to save the day starting Monday morning.  You spend the next two weeks (don’t worry if you are on-site those initial two weeks, you will fly home each Thursday evening or Friday) learning the payroll manager’s role and developing documentation as you learn it.

During your time at the client, you are tapping into your vast payroll experience, and ideally, your FPC or CPP certification, to provide technical expertise to deliver quality and timely payrolls in their challenging environment.  Your ability to get into the details and process the payroll independently is critical and your management experience allows you to delegate workload to other processors and motivate them to meet departmental goals.  Your client appreciates that you have experience with year-end preparation, union contracts, and resolving complicated payroll tax notices.

Throughout your time supporting the client, your broad and deep payroll expertise allows you to compare payroll best practices to client practices, and you’ll document suggested process improvements and metrics via Weekly Status Reports using Microsoft Word to communicate them to the client.

Your professional and tactful communication skills will not only be demonstrated in written form but are critical to verbal conversations required to communicate within every level of the client’s organizational structure.  Your work will be of such high quality and efficiency standards, that our client extends your engagement to six months as they find the perfect candidate.  Of course, the client really wants to hire you on full-time, but they can’t because there are other clients who need your expertise!

This is just one of the many scenarios in which our Senior Payroll Consultants assist and provide their expertise to our clients!  If this sounds like the next step in your payroll career, check out our full job description for additional details.

These are full-time W-2 positions.  In addition to a competitive salary, we offer a comprehensive benefits package, bonus potential, and the opportunity for training and advancement.  Varied travel may be required based on client requests.  This position requires the applicant to be fully vaccinated for COVID-19 due to the traveling requirements in the job description.


Payroll Consultant

A DAY IN THE LIFE OF A PAYTECH PAYROLL CONSULTANT

Our client has reached out to us in a panic. Their only payroll processor has given notice and they have no internal back up for this person. They need help to ensure the payroll is processed accurately and timely for their 150 employees. The client needs someone to hit the ground running so ADP and/or Ceridian, and/or UKG experience is a must!

Given your experience in payroll practice and your systems knowledge, you have been chosen to be the HERO for this company!

On Monday, you begin shadowing the out-going payroll processor and start to develop documentation of their payroll process – after all, you will be responsible for this processing the next pay cycle after the employee leaves her position and your in-depth notes will be critical. You meet with the client contact and jump right in as time files must be uploaded and payroll changes must be entered. You create the pre-payroll process, obtain the client’s approval to finalize the payroll according to the vendor process to ensure a timely payment to the employees.

During your time with this client, you will be tapping into your payroll experience to provide technical expertise. Your ability to get into the details and process the payroll independently is critical. Your client appreciates that you have experience with reconciliations, yearend preparation, union contracts, and resolving unexpected issues/situations.

Your experience allows you to make recommendations to the client for efficiencies and best practices. Your professional and tactful communication skills will be demonstrated in written form and in verbal conversations. Your work will be of such high quality that our client extends your engagement to six months as they find the perfect candidate to fill this role.

This is just one of the many scenarios our Payroll Consultants assist and provide their expertise to our clients! If this sounds like the next step in your career, check out our full job description for additional details.

These are full-time W-2 positions.  In addition to a competitive salary, we offer a comprehensive benefits package, bonus potential, and the opportunity for training and advancement.  Varied travel may be required based on client requests.  This position requires the applicant to be fully vaccinated for COVID-19 due to the traveling requirements in the job description.


Private Equity Project Manager

A DAY IN THE LIFE OF A PAYTECH PRIVATE EQUITY PROJECT MANAGER

You start your 2nd cup of coffee as you dial the number for France.   The deadline is approaching and if registrations are not in place, the project will be delayed.  “Good afternoon Sebastian, do you have good news?”  “ARRCO & AGIRC are completed but URSSAF has not come through.  We’re hoping to have by end of week.”  “Partial good news, I’ll take it.  We are at a standstill until URSSAF comes through; keep me posted.  If we don’t have by Friday, we’ll have to discuss potential delay.  Thank-you Sebastian, have a great afternoon.”  Next, it’s on with the PE firm as they want to discuss resources coming over in the sale.  They want PayTech to perform an evaluation of resources and report back with recommendations, all done very discreetly .  You have a few minutes before your weekly internal status meeting, so you check a few emails.  You learn that the TSA for Germany is no longer an option and you must go live a month earlier and the Parent company will not provide any US Banking information for the employees, leaving you to manually collect from 800 employees.  The day progresses with meetings, challenges and creative solutions, finally ending with a call to India at 9 pm with the good news that all registrations are in place and the initial employee data file has been loaded and is ready for validation.

Each day is a new challenge in Private Equity we like to say it’s continuously unpredictable chaos.  You will bring more than just your project management experience to the PE team.  You’ll engage all your functional HCM expertise; HR, Payroll, HRIS and Benefits as well as change management & conflict resolution skills.   We roll up our sleeves and get dirty on the PE team, so not only will you strategically manage complex M&A projects, you will also perform tactical activities alongside your teammates.  The environments in which we work are in flux as companies change ownership or are carved out into new standalone businesses.   Our clients rely on our expertise and skills to set them up for success in meeting their strategic objectives and the PE firms count on us to help them stabilize the environment and instill confidence in the employees.   We consistently receive feedback from our clients & partners as to how they couldn’t have done the project without us.  While our projects are complex, challenging and fast paced they are also extremely satisfying.  We are solution driven and think outside the box to develop creative results for our clients.

PayTech PE projects are largely carve-out projects with a 45 to 60-day turnaround from engagement to first payroll processing.  We work with Private Equity companies and advisory partners to implement the HRIS/Payroll system and onboard employees.  A typical implementation includes HR, Payroll, Timekeeping and Benefits.  Often there are no HR/Payroll resources that come over in the sale, so we are acting on behalf of the new company until resources are in place.  We assist in many areas outside of implementation such as policy/process development, recruitment, communications, and training to name a few.   As the HR/Payroll SME of the new company, the PE firm relies on our expertise to assist in guiding them to set up a system and processes to meet their strategic direction for the new company.

PayTech offers many services in the Project Management arena.  Many of our projects have a global component and we have implemented in over 40 countries.  You will have the opportunity to work with multiple systems and partners and expand your global knowledge as our global footprint grows.    

These are full-time W-2 positions.  In addition to a competitive salary, we offer a comprehensive benefits package, bonus potential, and the opportunity for training and advancement.  Due to the nature of our projects most of our work is performed remotely with periodic travel to the client as requested.  This position requires the applicant to be fully vaccinated for COVID-19 due to the traveling requirements in the job description.


Private Equity Solution Consultant

A DAY IN THE LIFE OF A PAYTECH PRIVATE EQUITY SOLUTION CONSULTANT

With coffee in hand you look at your calendar for today.  TLM training, Benefit portal, call with India re: CTC breakouts, Data mapping, Payroll prep, it’s going to be a busy day.   You start with configuring the custom open enrollment portal PayTech offers to their M&A clients working with the benefit broker to ensure you have the correct specs.  Next you have calls with two client locations to discuss the timekeeping training and confirm the training plan and schedule.  You’re submitting payroll for one of your clients next week, so you devote a couple hours to entering changes, reaching out to the sites and getting everything in place to process.  The US data from the parent company of your other project arrives and you start to review making sure we’ve received everything requested.  It came in a .txt file so first you must format the files to excel.   Text file?  Really?  You notice banking information is missing and follow up with the parent providing a deadline.  Now to the mapping exercise, everything must be mapped to new values and formatted for the new system for loading. You check in with the project manager and catch them up on progress before ending your day with a call to India to discuss the CTC breakout and formulas utilized by the parent.

Each day is a new challenge in Private Equity we like to say it’s continuously unpredictable chaos.  As a member of the Private Equity team you will engage all your functional HCM expertise; HR, Payroll, HRIS and Benefits as well as change management & conflict resolution skills.   You’ll work hand in hand with the project manager coordinating and executing the day to day activities of the implementation.   You will develop training and testing plans and lead and participate in completing the tasks.  The environments in which we work are in flux as companies change ownership or are carved out into new standalone businesses.   Our clients rely on our expertise and skills to set them up for success in meeting their strategic objectives and the PE firms count on us to help them stabilize the environment and instill confidence in the employees.   We consistently receive feedback from our clients & partners as to how they couldn’t have done the project without us.  While our projects are complex, challenging and fast paced they are also extremely satisfying.  We are solution driven and think outside the box to develop creative results for our clients.

PayTech PE projects are largely carve-out projects with a 45 to 60-day turnaround from engagement to first payroll processing.  We work with Private Equity companies and advisory partners to implement the HRIS/Payroll system and onboard employees.  A typical implementation includes HR, Payroll, Timekeeping and Benefits.  Often there are no HR/Payroll resources that come over in the sale, so we are acting on behalf of the new company until resources are in place.  As the HR/Payroll SME of the new company, the PE firm relies on our expertise to assist in guiding them to set up a system and processes to meet their strategic direction for the new company.  You will create a plan and support your client until they get their team in place.  Once in place you will oversee the transition to the client team.  Many of our projects have a global component and we have implemented in over 40 countries.  You will have the opportunity to work with multiple systems and partners and expand your global knowledge supporting payroll  and implementations for our global clients.    Due to the nature of our projects most of our work is performed remotely with periodic travel to the client.

If you like working in a collaborative, challenging, fast paced environment, check out our full job description for additional details.

These are full-time W-2 positions.  In addition to a competitive salary, we offer a comprehensive benefits package, bonus potential, and the opportunity for training and advancement.  Varied travel may be required based on client requests.  This position requires the applicant to be fully vaccinated for COVID-19 due to the traveling requirements in the job description.


Global HCM Project Manager

We are currently recruiting experienced project professionals in the Global Services area. This position involves a full range of duties relative to management of global HCM projects, people, budget and deliverables, collaborating and leading the work of assigned consultants, as well as guiding client staff.  Acts as a liaison between clients, partners, and PayTech in order to further productive business relationships.  Helps international clients embrace emerging technologies, providing inventive solutions that meet their unique challenges.  Working closely with client leadership, the Global Project Manager is responsible for all stages of the project lifecycle.  In this position, you will work with PayTech management projecting and scheduling billable hours based on client needs.  Participate in orientation and training for additional PayTech team members assigned on projects.  Responsible for providing project and personnel performance information to all levels of management.  Works with PayTech leadership to resolve client relationship issues and supports the operations of the corporate office assisting in maintaining a high level of customer service for all clients.

Responsibilities include:

  • Orchestrate multiple global stakeholders & executives by leading routine meetings to track project status and ensure alignment to the overarching client strategy, identify any blocks or risks and drive actions to mitigate
  • Perform project control activities necessary for executing a global project, including documenting scope and approach, creating and maintaining detailed project plans, weekly status reports, financial health reports, meeting minutes and coordinating project staffing needs
  • Develop strategies to structure effective scalable global operating models to reduce client’s future cost
  • Assess and solve complex business problems for area of responsibility at an executive level
  • Update and/or create internal project documentation/tools related to global services
  • Identify and develop relationships with new global HCM and Advisory partners
  • Identify and participate in global training initiatives
  • Manage cross-functional and cross-cultural teams to implement infrastructure and identify dependencies necessary for ongoing business and drive specific process improvement activities
  • Manage and lead day to day integration activities which requires interaction with resources across multiple geographic locations and with client executive level management
  • Ability to manage multiple complex global projects simultaneously
  • Conduct project reviews, providing contingency and problem resolution plans as required, ensuring methodology selected is being followed and quality deliverables are produced
  • Establish and assure adherence to budgets, schedules, work plans and performance requirements
  • Support global payroll cycle processing tasks as necessary
  • Throughout the project, identify and document areas of opportunity/recommendations for process improvement through interviews and analysis
  • Work with Manager, and Sales Manager as applicable, advising clients and partners per partner strategy, communicating any client concerns or partner/client wins
  • Solicit client feedback throughout engagement via client check in’s, relaying kudos to Manager, communicating the value of PayTech’s internal survey as well as external survey tools such as Raven Intelligence
  • Adhere to PayTech internal policies and procedures
  • End-to-end management of successful global HCM implementation/integration projects to include system configuration, administration of contractual deliverables and timelines and business process management and security maintenance while meeting General Data Protection Regulations
  • Travel as needed to meet client project requirements

If you like working in a collaborative, challenging, fast paced environment, check out our full job description for additional details.

These are full-time W-2 positions.  In addition to a competitive salary, we offer a comprehensive benefits package, bonus potential, and the opportunity for training and advancement.  The Global Payroll Consultant position is remote unless traveling for a client.  This position requires the applicant to be fully vaccinated for COVID-19 due to the traveling requirements in the job description.


Global Payroll Consultant
We are currently recruiting experienced professionals in the Global Services area. The Global Payroll Consultant uses their knowledge of global Payroll, Tax, Human Resources, and Benefits administration to provide payroll support and management to clients with operations across the globe.  This position requires the consultant to be emotionally and culturally intelligent. This position requires flexibility supporting clients within multiple time zones.  Serving as the main point of contact for employees and vendors, a strong service-oriented approach and a high sense of urgency are critical.  As the Global Payroll Consultant, you will have practical in-depth knowledge and experience processing global payroll using managed and self-service payroll systems, have knowledge of global labor legislation and be experienced working in global and complex organizations.  This position requires the ability to work with all levels of staff (internal and external), utilizing clear, effective communication.

Responsibilities include:

  • Process and record individual country payroll and related transactions in accordance with deadlines, collating various internal sources of information
  • Review and certify global payroll transactions to ensure all recommended payments accurately reflect current compensation levels and withholdings in accordance with country specific labor laws and requirements
  • Communicate professionally and regularly with global payroll support vendors to ensure timely, accurate processing, and knowledge of local requirements
  • Research and propose resolution of any data conflicts that impact payroll processing
  • Escalate and address critical issues in a timely manner, drive corrective actions to mitigate issues
  • Identify and document interim and long-term payroll related processes and procedures to ensure optimal system utilization and regulatory compliance
  • Work with cross-functional and cross-cultural teams to provide payroll data as needed for GL, journal entries, etc. and support ongoing business needs
  • Work with 3rd party benefit vendors implementing processes to manage employee and payroll data exchanges (ex. perquisites, pension schemes)
  • Support day to day integration activities which require interaction with global resources across multiple geographic locations
  • Partner with global payroll vendors and organizations to keep abreast of local regulations of payroll, taxes and social insurance and participate in system training initiatives
  • Collaborate with colleagues, project team, vendor partner and client
  • Understand and summarize issues for executives
  • Create detailed plans, proposals, and presentations to help drive payroll and interdepartmental processes
  • Manage planning and execution of activities related to payroll, including communications and training of staff
  • Support multiple complex global clients simultaneously
  • Work with Manager, and Sales Manager as applicable, advising clients and partners per partner strategy, communicating any client concerns or partner/client wins
  • Solicit client feedback throughout engagement via client check in’s, relaying kudos to Manager, communicating the value of PayTech’s internal survey as well as external survey tools such as Raven Intelligence
  • Adhere to PayTech internal policies and procedures
  • Travel as needed to meet client project requirements

If you like working in a collaborative, challenging, fast paced environment, check out our full job description for additional details.

These are full-time W-2 positions.  In addition to a competitive salary, we offer a comprehensive benefits package, bonus potential, and the opportunity for training and advancement.  The Global Payroll Consultant position is remote unless traveling for a client.  This position requires the applicant to be fully vaccinated for COVID-19 due to the traveling requirements in the job description.


HRIS Consultant

A DAY IN THE LIFE OF A PAYTECH HRIS CONSULTANT

As a PayTech HRIS Consultant, you will be doing work that transforms the way our clients operate their business and the way their systems function on a day-to-day basis.  You will not only have the ability to exhibit your technical and analytical HCM system expertise, you will work closely with functional Payroll, HR and IT teams to provide solutions that enable the business to move forward and deliver results.

Although there are many services that PayTech provides within the HRIS area, below is an example of an HRIS Administrator need so you can gain a good understanding of the role.  In this scenario, the client’s HRIS Administrator is on a leave of absence and the client needs someone with the necessary HCM system expertise to hit the ground running.

You are the PayTech HERO assigned to support this engagement based on your HCM system and industry expertise!  You are introduced to the client and immediately begin to talk to various stake holders and understand the breadth of their needs.  Maybe the client has a set of critical reports that need to be created immediately to meet a deadline, or maybe they are in the middle of implementing a few new modules and need to ensure that project does not get off track.  Or maybe the client is in the middle of migrating to a new system and they are afraid that losing their HRIS Administrator is going to put the data conversion at risk.  Now it’s time for you to step in, relying on your vast HRIS experience to relieve the client’s stress.

During your time with the client you not only take over the day-to-day tasks of HRIS administration, but you also analyze the client’s processes, system configuration, reporting practices, and system security set up, and you provide advice on best practices or advise on how to improve their system utilization and efficiencies.  If you are working on a data migration, you might consult the client on how to consolidate their number of pay codes in the new system and how to handle converting the historical data.  If the client is struggling with how to take advantage of the system’s reporting capabilities, you might provide training and job aids to the client, so they can get the most out of their system.

Your expertise managing multiple projects and competing demands allows you to easily switch gears and support another project’s needs as they arise.  You receive a phone call from another one of your clients who are in the process of being acquired by another company, and they have an immediate need for some reports.  After a brief discovery call, you are able to complete the urgent reporting request to satisfy the customer.  Seamlessly, you transition back to the deliverables you started earlier in the day.

Each day you will be challenged to utilize your technical proficiencies in a variety of ways, and you will need to be agile as you shift your focus potentially between multiple clients.  You may spend your morning configuring PTO rules for one client, the afternoon creating and testing carrier feeds for another client’s benefit providers and wrapping up the day creating a detailed status report summarizing the work you completed for a third client earlier in the week.  

If this sounds like the next step in your career, check out our full job description for additional details.

These are full-time W-2 positions.  In addition to a competitive salary, we offer a comprehensive benefits package, and the opportunity for training and advancement.  Varied travel may be required based on client requests.  This position requires the applicant to be fully vaccinated for COVID-19 due to the traveling requirements in the job description.


Regional Sales Manager

This position is responsible for building and strengthening PayTech’s valued Partner network and closing sales with new and existing Clients.  This position is responsible for establishing a high level of customer service for all Partners and Clients.
Partner Relationships: The Regional Sales Manager serves as a trusted advisor and ambassador to Partners to cultivate collaboration and trust while promoting PayTech services, capabilities, and value for Client referrals.
Transactional/Client Sales: The Regional Sales Manager works directly with referred Clients to qualify, scope, propose and close new business.

ESSENTIAL FUNCTIONS:

  • Build pipeline and achieve sales goals based on monthly, quarterly and annual sales quota.
  • Responsible for identifying, prospecting, contacting and securing new Partner relationships within assigned territory.
  • Manage all phases of the sales cycle including: Conduct new Client/opportunity discovery and diligence calls. Draft client agreements, addendums and SOW’s. Collaborate with Operations team to ensure accuracy and timeliness. Win the business. Coordinate launch details with Client.
  • Build long-lasting relationships with regional Partner Business Leaders, Client Relationship/Account Executives, Project Managers and Support Managers to ensure additional business and drive deeper, strategic interactions.
  • Proactively schedule Partner meetings, team presentations and value-add calls to increase awareness of PayTech’s strong history as a valued, certified partner and generate new referrals.
  • Maintain contact cadence utilizing numerous marketing tools including text, email, web events, team calls and presentations (remote and on-site).
  • Develop and maintain a working knowledge of solutions, technology, and capabilities to solve Partner challenges and help them achieve their business objectives.
  • Assist with daily maintenance of Salesforce database by entering all sales activity and relevant information.
  • Develop strategies for increasing sales/revenue and develop an annual territory sales plan.
  • Participate in community Payroll and HR events, being active in trade associations and industry groups.
  • Perform other duties as assigned.

In addition to a competitive salary (base plus commission), we offer a comprehensive benefits package and the opportunity for training and advancement.
This position is required to travel.  This position requires the applicant to be fully vaccinated for COVID-19 due to the traveling requirements in the job description.  When traveling this position frequently moves/ lifts luggage and trade show materials weighing up to 50 pounds. When not traveling, this position must be able to remain in a stationary position at least 50% of the time.


IT Desktop Technician

The IT Desktop Technician with minimal supervision, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting PC hardware, operating systems, software applications, peripherals and phones for the entire organization. Serves as the liaison for information systems problem management. Assists with all end user related issue resolution as needed or requested by IT Director. Takes on-call rotation to provide afterhours support.

ESSENTIAL FUNCTIONS:

  • Administers incoming Help Desk calls and delegates tickets as appropriate.
  • Resolves desktop support issues for PC’s, phones, printers, software and peripherals in a timely manner.
  • Installs new PCs, phones, printers, and other peripherals as required.
  • Works with IT product vendors to support PayTechs users.
  • Maintains hardware inventory and manages correct disposal of decommissioned hardware.

SERVICE EXCELLENCE/CUSTOMER SERVICE

  • Demonstrates purposeful service excellence through exceeding patient and coworker expectations.
  • Represents the department/company as a dedicated, courteous, and responsive employee

COMPLIANCE WITH RULES, REGULATIONS AND POLICIES

  • Records documentation in accordance with regulatory requirements, professional standards and company policy.
  • Adheres to federal, state and rules and regulations concerning HIPAA privacy and security.
  • Follows company compliance plan and policies, including the Code of Conduct.
  • Participates in required training for compliance related activities (HIPAA, Compliance, Safety, Security, etc.)

UNIT SPECIFIC DUTIES & RESPONSIBILITIES / DAY TO DAY OPERATIONS

  • Creates documentation for on-going support, business continuity and training.
  • Assists with other IT duties as needed or requested by IT Director.

PROFESSIONALISM

  • Demonstrates responsibility and accountability for own professional decision making and professional growth.
  • Participates and contributes to departmental meetings and activities.
  • Demonstrates the ability to assess and interact with customers of all ages, recognizing language and learning barriers, and technology challenges.

CORE VALUES

  • User Centered: Creating positive impressions on a consistent basis and exceeding our users’ expectations. Exhibits courtesy and sensitivity to the needs of users, responds with a sense of urgency to users’ problems, anticipates user requirements, responds proactively.
  • Teamwork: works collaboratively with users and other staff and assists whenever possible. He/she openly shares information, provides feedback and participates in appropriate decision making as part of a team of professionals. Company and departmental objectives are placed ahead of individual agendas
  • Respect for Others: actively listens to others, takes other opinions into account, and communicates openly and honestly. He/she demonstrates respect for others by being timely with communications, completion of tasks, and meeting attendance. The employee is respectful of all colleagues, visitors, and other stakeholders
  • Accountability: takes responsibility for his/her actions, abides by the company’s guiding philosophies and policies, and follows through on commitments and user orders. He/she provides complete and accurate information to the user and/or other members of the work team. takes personal pride and ownership in the quality of care and services provided to all internal and external customers
  • Integrity: is truthful, trustworthy, and principled. He/she demonstrates character, conviction, and honest and ethical behavior in all interactions with others. The employee’s word can be trusted. Behavior is consistent with these Paytech Core Values

This position must be located in Denver, CO. and requires the applicant to be fully vaccinated for COVID-19 due to the in-office requirements of the role.

PayTech is an equal opportunity employer and does not discriminate against any prospective employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age. Compensation for the position is based upon work experience, training, and certifications. A range of compensation for the position is available within HR.

The benefits available with this position include:

  • Paid time off (vacation, sick, medical)
  • Paid holidays
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Company Paid Life Insurance
  • Voluntary Life Insurance
  • Voluntary STD
  • Voluntary LTD
  • Voluntary Accident Insurance
  • Identity Theft Protection
  • 401(k)

U.S. BENEFITS

We believe that our employees are our most important assets and place great importance in helping our employees find a balance between their work and personal lives. We offer a competitive benefits package, paid time off, and various benefits that recognize the needs of our employees.

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Vacation, sick, and personal leave time
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Health Insurance with multiple plan options
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Dental Insurance
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Vision Insurance
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Flexible Spending Account
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Health Savings Account
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Paid Holidays
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100% Company Paid Life/AD&D
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Voluntary Additional Life/AD&D, LTD and STD
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Retirement plan with employer match
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Additional Compensation Bonuses
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Industry Recognized Certifications

PayTech is an equal opportunity employer and does not discriminate against any prospective employee or job applicant. It is PayTech’s policy to ensure equal employment and advancement opportunities to all applicants and employees without discriminating on the basis of race, color, ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, sexual orientation, sex, age, gender identity or expression, or any other status protected by law.

Connecting GREAT Candidates
to GREAT Jobs!

If you have questions please contact:

Gregg Fairweather, CIR
Corporate Recruiter, Human Resources
gfairweather@paytech.com